shipping policy

Shipping Policy

Thank you for shopping at Chill Aura! We are committed to delivering your order accurately, in good condition, and always on time.

Processing Time:

  • All orders are processed within [X] business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer standard shipping options with estimated delivery times of 15 to 12 business days within [Country/Area]. Delivery times may vary depending on location and carrier logistics.

Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 1 to 2 hours.

Customs, Duties, and Taxes:

  • chill aura  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

  • chill aura is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping:

  • We currently do ship outside of [America]. If you require international shipping, please contact us directly to discuss available options.

Returns Policy:

  • Please refer to our Returns & Refunds Policy page for detailed information regarding eligibility, procedures, and terms for returns.

Lost Packages:

  • If your order is lost in transit, please contact us immediately so we can initiate a trace with the shipping carrier.

Contact Us:

  • If you have any questions about our Shipping Policy, please contact us at chill.aura898@gmail.com